The Front Office Manager ensures the effortless and seamless movement of guests in and out of the hotel while providing exceptional levels of guest service through the guests' stay by coordinating all Front Office activities of the hotel and maximizing profits of the Hotel. The Front Office Manager will promote an atmosphere of doing “the right thing” by modeling and communicating the company’s mission, vision and values.
- Family – We support, care about, and respect each other with respect
- Extraordinary Service – We deliver service with a sense of pride, fun, friendliness and care
- Integrity – We have the Courage to do “the right thing”
- Diversity – We recognize and celebrate our differences in thought and opinion and in the make-up of our workforce
- Open Communication – We communicate clearly and concisely with each other with our open door policy and value new and effective ideas that will benefit our Company.
REQUIRED KNOWLEDGE/ABILITIES:
Education and/or Experience
- High School or GED equivalent
- 3 years related hospitality experience which includes a minimum of 2 years front office experience and 1 year supervisory experience.
- Extensive knowledge of hotels, its services and facilities.
- Proven ability to develop trusting relationships and encourage an open environment
- Excellent interpersonal and communication skills, complimented by professional maturity, and strong leadership skills.
- Passion for guest service.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Must have the ability to handle a multitude of tasks and guest requests.
- Ability to operate computer systems as required by the hotel
- Must be familiar with hotel management systems; brand required property management system and Point of Sale (POS)
SUMMARY OF DUTIES:
The Front Office Manager is responsible for the supervision of the Front Office staff and the day-to-day operations of the Front Office to include but not limited to the daily revenue management of inventory, rates, forecasting, internet management, handling guest inquiries, billing questions, guest relations, hiring, training, scheduling and directing all Front Office team members. Ensures that established procedures are completed in accordance with policy and procedure i.e. proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established for all transactions.
To Apply Contact Steve Fraser at sfraser@ardenthotels.com
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